Remarkably practical software for serious security operations.
We kept the operational depth security providers rely on — from lead intake to service, billing, reporting, and partner integrations — and rebuilt the experience around speed, clarity, and the way teams actually move through the day.
The biggest additions in the new release.
A modern platform, built-in intelligence, and a long list of new capabilities — all on top of the operational depth dealers already depend on.
SecurityTrax Intelligence
A built-in AI Assistant, inline Assists, Automations, and AI-Prompts — plus AI services like note summaries.
A total UI/UX refresh
A modern experience rebuilt on the v2 backend — fully mobile, with dark mode and theming.
Command palette & site search
Jump to any customer, record, report, or action from anywhere with keyboard-fast search.
Guided workflows
Standardize how work moves with workflows for guided, repeatable processes.
Unified calendar
One coherent calendar across appointments, technicians, and service work.
Unified accounting
Rebuilt accounting tools backed by a new under-the-hood journal engine.
Rebuilt report builder
A vastly improved report-builder UI for faster, clearer operational insight.
Address intelligence
Address autocomplete, verification, and property-owner verification, built in.
Parent/child roll-up billing
Roll billing up across parent and child customer relationships.
SSO via OIDC
Single sign-on via OIDC is now generally available.
New Brinks integration
A new Brinks monitoring integration joins the partner ecosystem.
Licensing & compliance
License catalog and assignment management, plus government regulation management.
Payroll DIY calculations
Build your own payroll calculations with a new DIY calculations feature.
Onboarding checklist
A new onboarding checklist guides teams through getting set up.
SecurityTrax eDocs
First-party electronic documents — SecurityTrax eDocs.
Extensive documentation
Deep, searchable product documentation for every team and role.
From first touch to lifelong account.
Run the entire customer lifecycle in one place — capture the lead, win the sale, and service the account for years.
Plan the day. Dispatch the right tech.
A unified calendar and connected work orders keep every appointment tied to the customer and the equipment.
Money in and out, next to operations.
Rebuilt accounting tools on a new under-the-hood journal — billing that stays right beside the work it bills for.
Turn operational data into decisions.
A vastly improved report-builder UI plus dashboards that make the numbers operators, managers, and ownership rely on easy to reach.
In the middle of your operational stack.
Connect monitoring, accounting, payments, messaging, and equipment so records stay in sync without manual re-entry.
Govern users, access, and regulation.
Control who can do what, manage licensing, and stay on top of regulatory requirements with confidence.
And everything else the platform runs.
The rest of the toolkit — built in, not bolted on, and presented the way it works today.
SecurityTrax Intelligence
Inventory
eDocuments & messaging
Platform & experience
API & automation
Docs & support
Built to connect — and priced so usage stays controlled.
Basic API access for customers and leads is included. Advanced API, AI, address intelligence, and automation run on SecurityTrax Tokens — the standard plan includes 5,000 monthly tokens, and paid usage after that draws from a dealer-controlled wallet so direct-cost services never run away.
All of it, in one platform built for security operations.
Familiar to long-time users, faster and clearer everywhere — with a modern foundation ready for what comes next.